Refund Policy

Last updated: September 9, 2026

Our Promise

We want you to love your Rosaleigh products. If you're not completely satisfied, we're here to help.

30-Day Return Window

You have 30 days from the date of delivery to request a return.

Unopened Products (Full Refund)

To be eligible for a full refund, items must be:

• Unopened with the original seal intact
• In original, undamaged packaging
• Accompanied by proof of purchase (order confirmation email or receipt)

Opened Products (Hygiene and Safety)

Due to the personal care nature of our tallow balms and skincare products, we cannot accept returns of opened or used products unless:

• The product is defective or damaged upon arrival
• You received the wrong item
• You have experienced an adverse skin reaction (see "Satisfaction Guarantee" below)

This is standard practice across the skincare industry for hygiene and safety reasons.

Satisfaction Guarantee (First Purchase)

We understand that trying a new skincare product — especially a tallow balm — requires trust. If this is your first order with Rosaleigh and you experience an adverse skin reaction (irritation, rash, or allergic response), contact us within 30 days of delivery with your order number, a brief description of the reaction, and photos of the product (not yourself) showing usage level.

We will issue a full refund or exchange — no need to send the product back. We may ask you to safely dispose of it.

This guarantee applies once per customer and is designed to make your first experience risk-free.

Non-Returnable Items

• Gift cards
• Sale or clearance items (unless faulty)
• Free promotional items

How to Request a Return

• Email us at info@rosaleigh.us with your order number, the item(s) you wish to return, reason for return, and photos if the item is damaged or faulty
• We will respond within 2 business days with return approval and instructions
• Return postage: for faulty, damaged, or incorrect items, we provide a prepaid return label at no cost to you. For change of mind (unopened items), you are responsible for return postage. We recommend using a tracked service, as we cannot be held responsible for items lost in transit
• Send approved returns to: 1103 Hillcrest Rd, Cincinnati, OH 45224, United States

Important: items returned without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If any item is defective, damaged, or incorrect, contact us within 48 hours of delivery with clear photos of the issue, the outer packaging, and the product. We will arrange a replacement or full refund, including return postage.

Refunds

Once we receive and inspect your return:

• Approved refunds will be processed to your original payment method within 5–7 business days
• You will receive email confirmation once the refund is processed
• Bank processing times may add an additional 3–5 business days depending on your card issuer

If more than 14 business days have passed since your refund was approved, contact us at info@rosaleigh.us.

Exchanges

We currently do not offer direct exchanges. The quickest way to receive a different product is to return the unwanted item (following the process above) and place a new order for the item you want. Your refund will be processed once the return is received and approved.

Gift Orders

• Refunds for gift orders can only be issued to the original purchaser and original payment method
• Gift recipients may exchange unopened items for store credit within 30 days of delivery

Contact Us

For any return or refund enquiries:
Email: info@rosaleigh.us
Response time: Within 2 business days (Monday–Friday, 9am–5pm ET)