Last updated: September 9, 2026
At Rosaleigh, we aim to dispatch your orders promptly and deliver them safely. This Shipping Policy explains our delivery times, costs, and procedures. It forms part of our Terms of Service.
| Order Type | Dispatch Time |
|---|---|
| Standard orders | Within 1–3 business days of order confirmation |
| Orders placed on weekends or US federal holidays | Processed on the next business day |
| Sale or promotional periods | May take up to 5 business days due to high volume |
Business days are Monday to Friday, excluding US federal holidays. You will receive a dispatch confirmation email once your order has been handed to the carrier.
Shipping costs for domestic orders are calculated at checkout based on the delivery address provided and the shipping service you select.
Free U.S. standard delivery on orders over $70. For orders under $70, shipping costs will be displayed at checkout before you confirm your order.
| Location | Estimated Delivery Time |
|---|---|
| Domestic (U.S.) | 3–5 business days |
| Canada | 6–10 business days |
| Rest of World | 10–18 business days |
We ship internationally, including to Canada, the UK, and EU countries. International shipping costs are calculated at checkout based on the destination country and the shipping service you select (e.g., standard, tracked, express).
We work hard to ensure your order arrives on time. However, delivery times are estimates only and are not guaranteed. Delays may occur due to:
If your order has not arrived within 14 days of the estimated delivery date, please contact us at info@rosaleigh.us and we will investigate.
If your order is lost in transit, we will launch an investigation with the carrier (this may take up to 10 business days). If the parcel is confirmed lost, we will offer you a full refund (including shipping) or a replacement order at no additional cost. For untracked services, we may ask you to wait up to 14 business days from dispatch before we can investigate.
If your parcel arrives damaged: photograph the outer packaging and the damaged product(s), then contact us within 48 hours of delivery at info@rosaleigh.us with your order number and photos. We will arrange a replacement or full refund and may provide a prepaid returns label for the damaged item.
If you receive the wrong item or an item is missing from your parcel, contact us within 48 hours of delivery at info@rosaleigh.us with your order number and, if applicable, a photo of the incorrect item. We will arrange the correct item to be dispatched and provide a prepaid returns label where relevant.
If you need to change your delivery address after placing an order, contact us immediately at info@rosaleigh.us. We cannot guarantee changes can be made once an order has been dispatched.
If a parcel is returned to us because the address provided was incorrect or incomplete, the parcel was not collected within the carrier's timeframe, or customs fees were not paid (international orders), we will contact you to arrange redelivery. Additional shipping charges may apply. If we do not hear from you within 14 days, we will refund your order minus the original shipping cost.
We currently do not offer local pickup or click and collect. All orders are delivered to the address provided at checkout.
We reserve the right to restrict shipping to certain countries due to legal, regulatory, or insurance reasons. If your country is not available at checkout, we are unable to ship to your location at this time.
For any shipping-related questions:
Email: info@rosaleigh.us
Response time: Within 2 business days (Monday–Friday, 9am–5pm ET)
